Last updated: September 15, 2026
Welcome to Agro Aura. These Terms & Conditions govern your use of our website and the purchase of products through our online store.
By accessing or using our website, placing an order, or purchasing our products, you agree to be bound by these Terms & Conditions. Please read them carefully before using our website.
1. About Agro Aura
Agro Aura is an online grocery store offering a range of grocery, pantry, food, household, and everyday essential products.
Throughout these Terms, “Agro Aura,” “we,” “us,” and “our” refer to Agro Aura, while “you” and “your” refer to the person accessing or using our website or purchasing our products.
2. Use of Our Website
By using this website, you agree that:
- You will provide accurate and complete information when placing an order.
- You will use the website only for lawful purposes.
- You will not attempt to interfere with the security or functionality of the website.
- You will not use the website to distribute harmful, fraudulent, or misleading content.
- You are responsible for maintaining the confidentiality of your account information.
We reserve the right to restrict or terminate access to the website if we believe these Terms have been violated.
3. Products and Product Information
We make reasonable efforts to ensure that product names, descriptions, images, prices, pack sizes, and other information displayed on the website are accurate.
However:
- Product images may vary slightly from the actual product received.
- Packaging, labels, or product appearance may change from time to time.
- Product availability may change without prior notice.
- Minor differences in colour, packaging, or presentation do not necessarily indicate a defective product.
We reserve the right to correct errors or update product information whenever necessary.
4. Product Availability
All products are subject to availability.
If a product becomes unavailable after you place an order, we may:
- Contact you regarding an alternative product.
- Remove the unavailable item from your order.
- Issue a refund for the unavailable item, where applicable.
We will make reasonable efforts to inform you about significant changes to your order.
5. Prices and Taxes
All prices displayed on the website are in Indian Rupees (₹) unless stated otherwise.
Prices may change at any time without prior notice.
The applicable taxes, discounts, offers, and delivery charges will be displayed during the ordering process wherever applicable.
We reserve the right to correct pricing errors. If an incorrect price is displayed due to a technical or human error, we may cancel the affected order and provide a refund for any amount already paid.
6. Orders
When you place an order through our website, you are making a request to purchase the selected products.
After receiving your order, we may send an order confirmation through the contact details provided by you.
An order may be cancelled or declined in certain situations, including:
- Product availability issues
- Incorrect pricing or product information
- Payment-related issues
- Suspicious or fraudulent activity
- Incorrect or incomplete delivery information
- Other circumstances beyond our reasonable control
If an order is cancelled after payment has been received, the applicable amount will be refunded through the appropriate payment method.
7. Payments
You agree to provide valid and accurate payment information when making a purchase.
Depending on the payment options available on our website, payments may be processed through third-party payment service providers.
Agro Aura does not store complete payment-card details on its own systems unless specifically stated otherwise.
We are not responsible for temporary payment failures caused by banks, payment gateways, or other third-party services.
8. Delivery
We aim to deliver orders within the estimated delivery time displayed during checkout or communicated to you.
Delivery times may vary depending on:
- Delivery location
- Product availability
- Weather conditions
- Transportation issues
- Public holidays
- High order volumes
- Other circumstances beyond our control
You are responsible for providing a correct and complete delivery address and contact number.
If an order cannot be delivered because incorrect information was provided, additional delivery arrangements or charges may apply.
9. Delivery Inspection
Please check your order when it is delivered.
If you receive an item that appears damaged, incorrect, missing, or significantly different from what you ordered, please contact our support team as soon as reasonably possible with your order details and supporting information or photographs where applicable.
We will review the issue and provide an appropriate resolution according to our applicable return and refund policy.
10. Returns, Refunds and Replacements
Returns, refunds, and replacements are subject to our Return & Refund Policy.
Certain products, particularly food, grocery, hygiene, and consumable products, may have specific return or replacement conditions for safety and quality reasons.
Where a refund is approved, the refund amount and processing time may depend on the original payment method and payment provider.
11. Promotions and Discounts
From time to time, Agro Aura may offer promotional discounts, coupons, special prices, or other offers.
Unless specifically stated:
- Promotional offers cannot be combined.
- Offers are subject to availability.
- Promotional prices may be available for a limited period.
- We reserve the right to modify or withdraw an offer without prior notice.
Specific terms may apply to individual promotional offers.
12. User Accounts
If you create an account on our website, you are responsible for keeping your login information secure.
You agree to notify us if you believe your account has been accessed without your permission.
We reserve the right to suspend or terminate accounts involved in fraudulent, abusive, or unauthorized activity.
13. Intellectual Property
All website content, including but not limited to:
- Logos
- Brand names
- Images
- Graphics
- Text
- Website design
- Product descriptions
- Icons
- Layouts
is owned by or licensed to Agro Aura, unless otherwise stated.
You may not reproduce, copy, modify, distribute, or commercially exploit our website content without prior written permission.
14. Third-Party Links and Services
Our website may contain links to third-party websites, payment services, delivery services, or other external platforms.
These services may have their own terms and privacy policies.
Agro Aura is not responsible for the content, availability, security, or practices of third-party websites or services.
15. Limitation of Liability
We make reasonable efforts to keep our website available and information accurate. However, we do not guarantee that the website will always be uninterrupted, error-free, or completely secure.
To the extent permitted by applicable law, Agro Aura will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or services.
Nothing in these Terms is intended to exclude any liability that cannot legally be excluded under applicable law.
16. Force Majeure
Agro Aura will not be responsible for delays or failure to perform its obligations when such delays are caused by circumstances beyond our reasonable control.
These may include natural disasters, severe weather, transportation disruptions, government restrictions, strikes, technical failures, internet outages, or other unforeseen events.
17. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes in our services, website, business practices, or applicable requirements.
The updated version will be posted on this page with the revised “Last updated” date.
Your continued use of the website after changes are posted means that you accept the updated Terms.
18. Privacy
Your use of our website is also subject to our Privacy Policy.
Our Privacy Policy explains how we collect, use, store, and protect information provided by you.
19. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.
Any disputes arising in connection with these Terms or your use of our website shall be subject to the jurisdiction of the appropriate courts, subject to applicable law.
20. Contact Us
If you have any questions about these Terms & Conditions, please contact us.
Agro Aura Grocery Store
123 Main Street, New Delhi, India
Email: support@agroaura.com
Phone: +91 98765 43210
Customer Support Hours:
Monday – Saturday: 9:00 AM – 8:00 PM
Sunday: 10:00 AM – 6:00 PM